Frequently Asked Questions

Absolutely, upon installing the app, you will receive a user manual video link via the email address you've provided. In case you haven't received it, you can easily locate the video within the app's "About Us" menu. For any help or guidance, feel free to reach out to our support team at [email protected].

Very simple! Just refer to the user manual video, where we walk you through the order process, step by step. If you encounter any challenges while placing an order, don't hesitate to get in touch with our support team at [email protected]. One of our project managers will provide you with step-by-step guidance.

Certainly, you will receive an initial 100 credits for trial purposes at no cost.

No, the app does not have an expiration date. However, once you've used up your free 100 credits, you'll need to purchase a package for your future orders.

Yes, you will earn loyalty credit for every single order.

To utilize your loyalty credit, all you need to do is add it to your wallet, and subsequently, you can apply it towards an order as long as there is credit remaining.

The typical completion time for a batch of up to 1000 images ranges from 12 to 24 hours. The exact duration varies based on factors like urgency, image resolution, and the complexity of the tasks involved. We recommend that customers contact us directly if they require expedited processing.

Yes, we do. Please put these notes in the remark box while directing us to the order, and we will send the primary file categories. The additional formats we will send you in a separate email.

The majority of our customers, around 98%, are highly satisfied with their processed images. However, If you encounter any issues, the app allows you to provide feedback while reviewing your processed images. If you come across issues with a specific image, simply click the 'Feedback Individuals' button. For entire batch concerns, click the 'Feedback Entire Batch' button and share your feedback. Our team will promptly rectify the images and send you an automated email notification once the corrections are made.

The app provides an extensive array of Post-production Image Processing services, and we are consistently expanding our service offerings.

Yes, we prioritize the security of your personal and payment information through encryption and other safeguards. We employ encryption and other protective measures to ensure its safety. Rest assured, we never share or publicize your information with any third parties.

Currently, we haven't integrated this feature but feel free to reach out to us via email at [email protected]. Our upcoming update will incorporate a messaging feature, enabling direct communication between users and our customer support team.

FixSo is a product developed by CuttingEdger. We've chosen this name as part of our strategy to distinguish and individualize various apps within our lineup. FixSo, short for Fixing Solution, is one of several apps we're working on to offer specialized solutions.